We are Neighbourly UK
Located at the heart of the UK, Neighbourly holds 5 industry leading franchise concepts all providing excellent customer service to homeowners and businesses across the country.
Over a decade of providing expert training, proven franchise systems and dedicated business support to our franchise owners.
Launched in 2010
Our franchisees come from a range of different backgrounds, but all share a common goal: to own a successful business and provide excellent customer service.
300+ Franchise Locations
At the heart of every great franchise operation are the dedicated frontline staff that keep our businesses running.
2000 Frontline Staff
From Lands’ End to John o’ Groats our franchise business owners proudly to serve their clients and customers when they need us the most.
12,600 Monthly Customers
About Us
Who We Are
Neighbourly arrived in the UK in 2010, with the focus of acquiring and developing premium franchise brands within the home service industry.
We’ve since demonstrated our intent for growth within the UK through the acquisition of 5 franchise brands; Mr. Electric (2010), Drain Doctor (2015), Bright & Beautiful (2017), Countrywide Grounds Maintenance (2017), and Dream Doors (2019).
All of our brands fit within our ‘repair, maintain and enhance’ remit with our 300+ franchise owners wholeheartedly committed to becoming the ‘go to’ business within their local community.
In 2020, we cemented our ambitions for the future by moving to the new, state-of-the-art Neighbourly Training Centre in Brackley, Northamptonshire.
Neighborly Worldwide
Neighborly (yes, without a u!) is the world’s largest parent company of home service brands. Our 1,000 corporate employees support more than 4,500 franchise locations in 9 different countries. And across our 28 home service brands we serve over 10million customers worldwide.
Neighborly is also an active member of the worldwide franchise community participating in discussions in many franchise associations, including the International Franchise Association (IFA), and the British Franchise Association (BFA).
Our Global Vision & Purpose
Our worldwide vision is simple. To be so remarkable we become a beloved household name.
Here at Neighbourly UK, we strive to achieve this by supporting our franchise owners to provide the best possible service through our proven franchise systems and processes. And as more determined individuals start their local businesses with Neighbourly, we continue to serve our worldwide purpose…
To build a service community that enriches people’s lives by delivering amazing experiences.

Leadership Team
Meet the team committed to maintaining excellent service standards across our brands in the UK, all whilst supporting people just like you to build their own local businesses through franchising.
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Mike Bidwell
Worldwide President & CEO
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Jon Shell
Worldwide Chief Financial Officer
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Philip Carr
UK Managing Director
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Simon Matthews
UK Finance Director
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Edward Brewer
Managing Director,
Dream Doors -
Liz Bosley-Sharpe
Managing Director,
Bright & Beautiful -
Pierre Jeannes
Managing Director,
Drain Doctor & Mr. Electric -
Paul McKeown
Managing Director,
Countrywide Grounds Maintenance
The Neighbourly Code of Values TM
Our values have acted as a foundation for our business since our inception in 1981. They serve as a set of universal guidelines by which we strive to adhere, from the bottom of the organization all the way to the top.
Respect
- Treating others as we would like to be treated.
- Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone as right from their own perspective.
Integrity
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner: "Above the line…"
- Communicating honestly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
- Never saying anything about anyone that we would not say to him or her.
Customer Focus
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customers' needs in every situation.
& Having fun in the process
5 UK Brands, 1 Shared Vision
While we are all partnered in our vision to become a beloved household name, each of our brands is unique with its own story to tell. Click on a logo to learn more about each of our franchise concepts.






The UKs #1 Drainage & Emergency Plumbing Company
Visit our Customer Website at www.draindoctor.co.uk
Interested in Becoming a Franchisee?
See Available Opportunities at www.draindoctorfranchise.co.uk

A Low-Risk, Easy to Learn Management Business with High Earning Potential
Visit our Customer Website at www.brightandbeautifulhome.com
Interested in Becoming a Franchisee?
See Available Opportunities at www.brightandbeautifulfranchise.co.uk

The UK’s Favourite Electrician for Domestic & Commercial Services
Visit our Customer Website at www.mr-electric.co.uk

A Recession Proof Franchise Model with Over 30 Years of Success
Visit our Customer Website at www.countrywidegrounds.com
Interested in Becoming a Franchisee?
See Available Opportunities at www.countrywidegroundsfranchise.co.uk

Join the UK’s #1 kitchen makeover company
Visit our Customer Website at www.dreamdoors.co.uk
Interested in Becoming a Franchisee?
See Available Opportunities at www.dreamdoorsfranchise.co.uk
With over 300 locations across the UK, you can be sure there is a Neighbourly franchise owner providing their premium services within your local community.
Click on the logos to the left to learn more about the brands in your area
Available inYorkshire & the Humber
- Barnsley & Rotherham
- Bradford, Keighley & Shipley
- Huddersfield
- Sheffield
Available inEast Midlands
- Boston, Kings Lynn & Wisbech
- Corby, Kettering & Wellingborough
Available inWest Midlands
- Banbury
- Oxford
- Solihull
- Sutton Coldfield, Lichfield & Tamworth
- Walsall
Available inLondon & Surrounding
- Colchester
- Croydon & Bromley
- East London
- Maidstone
- Twickenham
Latest News

Neighborly® Acquires Precision Door Service
Neighborly’s fifth and final acquisition of 2020 grows franchisor to 28 brands across 19 service verticals, more than 4,500 franchises and 1,000 associates across nine countries
Neighborly
January 7th 2021
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Neighbourly cements its presence in the 2021 Elite Franchise Top 100
Despite the challenging year, Neighbourly®, part of the world’s largest franchisor of home service brands, celebrates another milestone year in 2020 with four of its UK brands announced in Elite Franchise’s Top 100 franchises 2021.
Neighbourly
December 17th 2020
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Countrywide Grounds Maintenance appoints new Managing Director
Countrywide Grounds Maintenance®, the UK’s leading professional grounds maintenance organisation, has appointed Paul McKeown as its new Managing Director to provide strategic leadership and growth for the UK-wide business.
Countrywide Grounds Maintenance
December 1st 2020
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Bright & Beautiful appoints new Managing Director
Bright & Beautiful appointed Liz Bosley-Sharpe as its new Managing Director to spearhead the growth of the UK-wide professional housekeeping business.
Bright & Beautiful
May 4th 2020
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Neighbourly strengthens its presence in the 2020 Elite Franchise Top 100
Neighbourly®, part of the world’s largest franchisor of home service brands, celebrates another milestone year in 2019 with five of its UK brands announced in Elite Franchise’s Top 100 franchises 2020.
Neighbourly
January 23rd 2020
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Bright & Beautiful’s national franchise network celebrates 10 years in franchising
Award-winning professional domestic housekeeping franchise business, Bright & Beautiful®, is celebrating a milestone 10 years in franchising, growing its national network to over 65 business owners.
Bright & Beautiful
January 24th 2020
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Dream Doors announces new Managing Director
Dream Doors®, the UK’s #1 kitchen makeover franchisor, and part of Neighbourly®, has appointed Edward Brewer as Managing Director with immediate effect.
Dream Doors
July 4th 2019
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Neighbourly cements commitment to UK with one of Europe’s largest franchise events
The city of Manchester hosted Neighbourly’s third European Reunion and brought together over 350 franchisees across eight brands to collaborate, celebrate and have fun.
Neighbourly
May 16th 2019
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Neighbourly appoints new UK Managing Director
Neighbourly®, part of the world’s largest franchisor of home service brands, has appointed Philip Carr as UK Managing Director with immediate effect.
Neighbourly
March 1st 2019
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