Neighbourly Brands

We are Neighbourly UK

Located at the heart of the UK, Neighbourly holds 5 industry leading franchise concepts all providing excellent customer service to homeowners and businesses across the country.

Over a decade of providing expert training, proven franchise systems and dedicated business support to our franchise owners.

Launched in 2010

Our franchisees come from a range of different backgrounds, but all share a common goal: to own a successful business and provide excellent customer service.

300+ Franchise Locations

At the heart of every great franchise operation are the dedicated frontline staff that keep our businesses running.

2,400 Frontline Staff

From Lands’ End to John o’ Groats our franchise business owners proudly to serve their clients and customers when they need us the most.

16,800 Monthly Customers

About Us

Who We Are

Neighbourly arrived in the UK in 2010, with the focus of acquiring and developing premium franchise brands within the home service industry.

We’ve since demonstrated our intent for growth within the UK through the acquisition of 6 franchise brands; Mr. Electric (2010), Drain Doctor (2015), Bright & Beautiful (2017), Countrywide Grounds Maintenance (2017), Dream Doors (2019) and Pimlico Group (2021).

All of our brands fit within our ‘repair, maintain and enhance’ remit with our 300+ franchise owners wholeheartedly committed to becoming the ‘go to’ business within their local community.

In 2020, we cemented our ambitions for the future by moving to the new, state-of-the-art Neighbourly Training Centre in Brackley, Northamptonshire.

Neighborly Worldwide

Neighborly (yes, without a u!) is the world’s largest parent company of home service brands. Our 1,000 corporate employees support more than 4,500 franchise locations in 9 different countries. And across our 29 home service brands we serve over 10million customers worldwide.

Neighborly is also an active member of the worldwide franchise community participating in discussions in many franchise associations, including the International Franchise Association (IFA), and the British Franchise Association (BFA).

Our Global Vision & Purpose

Our worldwide vision is simple. To be so remarkable we become a beloved household name.

Here at Neighbourly UK, we strive to achieve this by supporting our franchise owners to provide the best possible service through our proven franchise systems and processes. And as more determined individuals start their local businesses with Neighbourly, we continue to serve our worldwide purpose…

To build a service community that enriches people’s lives by delivering amazing experiences.

Leadership Team

Meet the team committed to maintaining excellent service standards across our brands in the UK, all whilst supporting people just like you to build their own local businesses through franchising.

Mike Bidwell

Worldwide President & CEO
Jon Shell

Worldwide Chief Financial Officer
Philip Carr

UK Managing Director
Simon Matthews

UK Finance Director
Mike Bergin

Interim CEO,
Pimlico Group
Rick Howcroft

Managing Director,
Drain Doctor
Jo Vorwerg

Managing Director,
Bright & Beautiful
Tony Cammiss

Managing Director,
Countrywide Grounds Maintenance

The Neighbourly Code of Values ^TM

Our values have acted as a foundation for our business since our inception in 1981. They serve as a set of universal guidelines by which we strive to adhere, from the bottom of the organization all the way to the top.

Respect

Treating others as we would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.

Integrity

Making only agreements we are willing, able and intend to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "Above the line…"
Communicating honestly and with purpose.
Asking clarifying questions if we disagree or do not understand.
Never saying anything about anyone that we would not say to him or her.

Customer Focus

Continuously striving to maximize internal and external customer loyalty.
Making our best effort to understand and appreciate the customers' needs in every situation.

& Having fun in the process

6 UK Brands, 1 Shared Vision

While we are all partnered in our vision to become a beloved household name, each of our brands is unique with its own story to tell. Click on a logo to learn more about each of our franchise concepts.

The UKs #1 Drainage & Emergency Plumbing Company

Visit our Customer Website at www.draindoctor.co.uk

Interested in Becoming a Franchisee?

See Available Opportunities at www.draindoctorfranchise.co.uk

A Low-Risk, Easy to Learn Management Business with High Earning Potential

Visit our Customer Website at www.brightandbeautifulhome.com

Interested in Becoming a Franchisee?

See Available Opportunities at www.brightandbeautifulfranchise.co.uk

The UK’s Favourite Electrician for Domestic & Commercial Services

Visit our Customer Website at www.mr-electric.co.uk

A Recession Proof Franchise Model with Over 30 Years of Success

Visit our Customer Website at www.countrywidegrounds.com

Interested in Becoming a Franchisee?

See Available Opportunities at www.countrywidegroundsfranchise.co.uk

Join the UK’s #1 kitchen makeover company

Visit our Customer Website at www.dreamdoors.co.uk

Interested in Becoming a Franchisee?

See Available Opportunities at www.dreamdoorsfranchise.co.uk

London’s Leading Service & Maintenance Company

Visit our Customer Website at www.pimlicoplumbers.com

With over 300 locations across the UK, you can be sure there is a Neighbourly franchise owner providing their premium services within your local community.

Click on the logos to the left to learn more about the brands in your area

Available inNorth West

Accrington & Burnley
Cumbria
Lancaster
Oldham
Llandudno

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Available inNorth East

Darlington
Durham
North Newcastle & Northumberland

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Available inYorkshire & the Humber

Barnsley & Rotherham
Bradford, Keighley & Shipley
Huddersfield
Sheffield

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Available inEast Midlands

Boston, Kings Lynn & Wisbech
Corby, Kettering & Wellingborough

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Available inWest Midlands

Banbury
Oxford
Solihull
Sutton Coldfield, Lichfield & Tamworth
Walsall

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Available inWales

LLandudno
Cardiff South & Bridgend

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Available inEast of England

Colchester
Boston, Kings Lynn & Wisbech
Norwich

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Available inSouth East

Colchester
Croydon & Bromley
East London
Maidstone
Twickenham

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Available inSouth West

Barnstaple & North Devon
Christchurch
Poole
Salisbury

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Available inLondon & Surrounding

Colchester
Croydon & Bromley
East London
Maidstone
Twickenham

Enquire Now

Available inNorthern Ireland

Enniskillen
Londonderry
Newry

Enquire Now

Latest News

Neighborly® Acquires London-Based Pimlico Plumbers

Acquisition of the United Kingdom’s leading independent home service company grows Neighborly’s portfolio to 29 total brands operating across nine countries.

Neighborly

September 20th 2021

Read the full story

Drain Doctor Appoints New Managing Director

Drain Doctor, the UK’s most trusted national drainage and plumbing company, has appointed Rick Howcroft as its new Managing Director.

Read the full story

Neighborly® Acquires Precision Door Service

Neighborly’s fifth and final acquisition of 2020 grows franchisor to 28 brands across 19 service verticals, more than 4,500 franchises and 1,000 associates across nine countries

Neighborly

January 7th 2021

Read the full story

Neighbourly cements its presence in the 2021 Elite Franchise Top 100

Despite the challenging year, Neighbourly®, part of the world’s largest franchisor of home service brands, celebrates another milestone year in 2020 with four of its UK brands announced in Elite Franchise’s Top 100 franchises 2021.

Neighbourly

December 17th 2020

Read the full story

Neighbourly strengthens its presence in the 2020 Elite Franchise Top 100

Neighbourly®, part of the world’s largest franchisor of home service brands, celebrates another milestone year in 2019 with five of its UK brands announced in Elite Franchise’s Top 100 franchises 2020.

Neighbourly

January 23rd 2020

Read the full story

Bright & Beautiful’s national franchise network celebrates 10 years in franchising

Award-winning professional domestic housekeeping franchise business, Bright & Beautiful®, is celebrating a milestone 10 years in franchising, growing its national network to over 65 business owners.

Bright & Beautiful

January 24th 2020

Read the full story

Neighbourly cements commitment to UK with one of Europe’s largest franchise events

The city of Manchester hosted Neighbourly’s third European Reunion and brought together over 350 franchisees across eight brands to collaborate, celebrate and have fun.

Neighbourly

May 16th 2019

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Neighbourly appoints new UK Managing Director

Neighbourly®, part of the world’s largest franchisor of home service brands, has appointed Philip Carr as UK Managing Director with immediate effect.

Neighbourly

March 1st 2019

Read the full story

We are Neighbourly

We are Neighbourly UK

Launched in 2010

300+ Franchise Locations

2,400 Frontline Staff

16,800 Monthly Customers

About Us

Who We Are

Neighborly Worldwide

Our Global Vision & Purpose

Leadership Team

The Neighbourly Code of Values TM

Respect

Integrity

Customer Focus

Latest News

Neighborly® Acquires London-Based Pimlico Plumbers

Drain Doctor Appoints New Managing Director

Neighborly® Acquires Precision Door Service

Neighbourly cements its presence in the 2021 Elite Franchise Top 100

Neighbourly strengthens its presence in the 2020 Elite Franchise Top 100

Bright & Beautiful’s national franchise network celebrates 10 years in franchising

Neighbourly cements commitment to UK with one of Europe’s largest franchise events

Neighbourly appoints new UK Managing Director

Click below to read more from Neighbourly in the UK, and around the world.

The Neighbourly Code of Values ^TM